Billing Policy
This Billing Policy applies to DEKREL paid subscriptions, monthly usage, automatic renewal, plan changes, cancellation, refunds, failed payments, taxes, receipts, and billing support.
For domestic payments in Korean won, the seller is the Korean business Ankyrian and DEKREL is the service name. For international payments in US dollars, the seller is the (Paddle contracting entity) shown at checkout. The seller, tax and receipt responsibilities, subscription-management route, and refund process differ by payment route.
1. Before You Pay
DEKREL paid plans are monthly subscriptions. You are not charged separately for each project. Once payment is confirmed, you receive the monthly usage included with the selected plan for that billing period.
Before confirming payment, you can review the plan, amount, currency, taxes, monthly usage, automatic renewal date, and key cancellation and refund terms. You must review those details and agree to recurring monthly billing and this Billing Policy before paying.
For domestic payments in Korean won, Ankyrian is the seller and payment is authorized through the checkout of the (domestic payment provider).
For international payments in US dollars, the (Paddle contracting entity) shown at checkout is the seller. Paddle's Buyer Terms and Refund Policy apply to international payment, tax, receipts, subscription management, and refunds. DEKREL's Terms of Service apply to your DEKREL account, projects, and use of the service.
2. Automatic Renewal and Price Changes
Your subscription renews automatically on each billing date until you cancel it. You can view the next billing date and expected renewal amount in subscription settings.
DEKREL generally gives at least 30 days' notice before a price increase or another material billing change that is unfavorable to you. The changed terms apply from the renewal stated in the notice. You may cancel before then if you do not agree. Where applicable law requires separate consent, DEKREL obtains that consent before applying the change.
An immediate change may be required by law, tax rules, or a payment provider. In that case, DEKREL explains the change and reason without undue delay.
3. Monthly Usage
Payment confirmation grants the monthly usage for that billing period. Core includes the base monthly amount, Pro includes 5 times the Core amount, and Power includes 30 times the Core amount.
Unused usage does not roll over. A new billing period and monthly usage amount begin on each billing date.
After you use all monthly usage, you cannot send a new message or generate a new result until the next billing date. DEKREL does not add usage or charge you automatically. You can continue to view existing projects and saved results.
4. Upgrades
To upgrade, you first pay the new plan's full monthly price. Once payment is confirmed, a new billing period begins on the upgrade date and you receive the new plan's full monthly usage.
Before confirming the upgrade, DEKREL shows the new charge, estimated amount returned from the previous plan, new billing date, and date the new monthly usage begins. The upgrade takes effect immediately after payment succeeds.
The amount returned from the previous plan is based on the tax-inclusive amount you actually paid. DEKREL calculates both the percentage of the billing period remaining and the percentage of usage remaining, then applies the lower percentage. If you have used all usage from the previous plan, DEKREL does not provide a voluntary refund even when time remains.
For example, if 50% of the billing period remains but only 20% of the previous plan's usage remains, the estimated return is based on 20% of the amount you actually paid.
The final amount is rounded to the payment provider's smallest supported currency unit and may include required tax adjustments.
For domestic payments, DEKREL charges the new plan and then partially cancels the previous payment. International payments follow Paddle's payment and refund process. You can check the status in subscription settings or through the payment provider. The time for an approved amount to appear depends on the payment method.
Mandatory rights under applicable law or Paddle rules take precedence where they provide greater protection.
5. Downgrades
If you downgrade, the current plan and its remaining usage stay available through the current billing period. The lower plan and its monthly usage apply from the next billing date.
A downgrade does not automatically refund any amount already paid for the current billing period.
6. Cancellation
For domestic subscriptions, cancel through DEKREL subscription settings. For international subscriptions, use the subscription-management link in the Paddle confirmation email or Paddle Buyer Support.
Cancellation stops the next automatic payment. You can use the current plan and its remaining usage through the last day of the period already paid for.
Cancellation does not automatically refund an amount already paid. A refund must be requested separately under the domestic or international rules below.
Canceling a subscription is different from closing an account. If you only cancel the subscription, your account and saved projects remain available.
7. Refunds for Domestic Payments
Each initial payment and renewal is assessed separately. A domestic payment qualifies for DEKREL's voluntary full-refund policy only if you request the refund within 7 days, including the payment date, and DEKREL has received no message from your account during that billing period.
Once DEKREL successfully receives a message, use of the service has begun and the voluntary full-refund policy no longer applies. A message that DEKREL did not receive because of a device or network problem does not count as the start of use.
Request a domestic refund through DEKREL subscription settings or support@dekrel.com.
After a refund is approved, the ability to send a new message or generate a new result ends immediately. Existing saved projects and results remain viewable.
Rights provided by applicable law apply separately, including rights concerning withdrawal, duplicate or unauthorized payments, service not provided as agreed, or a serious DEKREL outage. Where the service differs from its description, advertising, or contract, Korean law may permit a request within three months after the service was provided and within 30 days after you knew or reasonably could have known of the issue. Any statutory right to a refund for an unprovided portion also remains available.
Where a withdrawal or refund is required by law, DEKREL takes the steps needed to reverse or refund the payment within three business days after you communicate the withdrawal. The card issuer or financial institution determines when the amount appears on the payment method.
8. International Refunds and Consumer Rights
For international payments in US dollars, the (Paddle contracting entity) shown at checkout is the seller. Paddle's Buyer Terms and Refund Policy govern payment, tax, receipts, subscription cancellation, and refunds. DEKREL's Terms of Service govern your account, projects, and use of DEKREL.
Refund periods and eligibility depend on mandatory consumer law in the country of payment and Paddle's current policy. Paddle's published policy provides a seven-day cancellation and full-refund period for consumers in South Korea, Brazil, China, and Canada; five days in Singapore; and 14 days in Türkiye and Israel for covered digital content or services. A 14-day withdrawal period may apply to certain initial subscriptions for consumers in the EU, EEA, Switzerland, and the United Kingdom, subject to exceptions such as express consent to immediate performance. Any broader mandatory right that applies at the time of purchase takes precedence.
Use the subscription-management link in the Paddle receipt or Paddle Buyer Support to cancel an international subscription or request a refund. Even when a payment is not refundable, cancellation prevents another charge after the current billing period.
If the service was not provided as described or a serious technical issue prevents its use, contact DEKREL Support first. If the issue remains unresolved, continue the refund request through Paddle Buyer Support.
9. Failed Payments
If a renewal payment fails, the current plan and remaining usage stay available through the last day of the period already paid for.
The payment provider may retry the failed payment. A retry does not by itself extend the period already paid for.
If payment remains unconfirmed when the paid period ends, you cannot send a new message or generate a new result. There is no additional grace period. Existing projects and saved results remain viewable.
After you update the payment method or complete payment, a new billing period and monthly usage begin on the confirmation date. DEKREL does not change the plan or usage before payment is confirmed.
10. Taxes, Receipts, and Payment Records
Prices shown in Korean won and US dollars include the taxes applicable to the transaction. Confirm the currency, taxes, and final amount shown at checkout before paying.
If the price page and checkout show different amounts, do not complete payment. Contact DEKREL Support. Foreign-transaction or currency-conversion fees charged separately by a card issuer or financial institution may not be included in DEKREL's displayed price.
Domestic proof of payment depends on the payment method and the options provided by the (domestic payment provider). For international payments, the Paddle confirmation email provides the receipt and support links. Availability and correction procedures for invoices or tax documents depend on the seller and payment route shown on the receipt.
If you request a tax document or correction based on business or tax-exempt status, follow the seller and procedure identified on the payment receipt. Available documents and handling may vary by country of payment, buyer status, and the timing of the request.
11. Billing Support, Seller Details, and Effective Date
For domestic plan activation, usage, duplicate or unauthorized payments, or DEKREL service errors, contact DEKREL Support or support@dekrel.com.
For international receipts, tax, payment methods, cancellations, and refunds, use the support link in the Paddle confirmation email or Paddle Buyer Support. Contact DEKREL Support for product-use and project issues.
Include your account email, payment date, plan, and order or receipt number. Never send your full card number, password, authentication code, or API key.
Domestic seller details:
- Business name: Ankyrian
- Representative: (Representative name)
- Business registration number: (Business registration number)
- Mail-order sales registration number: (Mail-order sales registration number)
- Registration authority: (Mail-order sales registration authority)
- Business address: (Business address)
- Telephone: (Telephone number)
- Email: support@dekrel.com
This Billing Policy takes effect on (Effective date) and was last updated on (Last updated date).