Refund and Cancellation Terms

Before live checkout opens, the public pricing page may show planned Core, Pro, and Power prices, but that does not open payment by itself.

Korean customers are expected to pay in KRW through a domestic PG path.

International customers are expected to pay in USD through Paddle/MoR.

Domestic PG and Paddle/MoR are separate payment rails. Tax invoices, cash receipts, card receipts, proof of expense, refunds, and settlement for Korean customers follow domestic PG and Korean tax-review standards. Seller of record, VAT/sales tax, receipt, invoice, refund, chargeback, and settlement for international customers follow the Paddle/MoR confirmation standard.

Korean price candidates:

• Core KRW 99,000
• Pro KRW 199,000
• Power KRW 399,000

International price candidates:

• Core $69
• Pro $139
• Power $279

The difference between Core, Pro, and Power is not an “unlimited” difference. The difference is depth of completion, review, revision, and launch preparation.

Korean and international prices are not fixed simple conversions. Country, currency, payment rail, tax-inclusive display, receipt flow, refund flow, and settlement accounting may differ between the domestic PG path and the Paddle/MoR path.

REV-LCH-001 is the launch responsibility line that keeps pricing-table, refund, and support wording from conflicting.

• Core is not guide-only. Core also includes an actually opened Preview-only review URL.
• Core does not basically include production, custom domain, live payment, customer-data readiness, or regulated/professional approval guarantees.
• Pro centers on customer-owned GitHub + Vercel + Supabase connection and Staging-ready or preview deployment support.
• Power is a Production-ready lane only when evidence exists. Scope includes production, custom domain, rollback, monitoring, post-launch smoke, and operations handoff.

Refund/support wording must distinguish Preview-only as review output, Staging-ready as limited testing readiness, and Production-ready as production handoff with recorded evidence.

Prohibited wording:

• Core only provides guidance.
• Core includes production by default.
• Core includes a custom domain by default.
• Core live payment readiness is complete.
• Core includes customer-data or regulated/professional approval readiness by default.
• Power is production-ready without evidence.

Account ownership and production-claim policy note:

• Signing in to DEKREL does not transfer ownership of GitHub, Vercel, or Supabase accounts.
• Connected deployment accounts remain owned and controlled by the customer.
• DEKREL may support approved launch steps, but it must not say it owns, controls, or becomes the account holder for customer external accounts.
• Production-ready claims require recorded production deployment, custom-domain readiness, rollback, monitoring, post-launch smoke, operations handoff, and Owner approval evidence.
• Preview-only and Staging-ready are not public production launch.

Refund requests are submitted to support@dekrel.com.

Legally guaranteed withdrawal, refund, and cancellation rights are preserved.

If AI work, review, revision, and output generation have not started, DEKREL may confirm and provide a full refund.

After AI work, review, revision, or output generation has started, DEKREL reviews consumed work, provided outputs, access revocation, service defects, applicable law, payment-method refund procedures, chargeback evidence, and additional-work stop criteria together as a support-reviewed refund. The outcome may be full refund, partial refund, denial, or legally required refund.

Wording prohibited before review:

• Every payment is always refundable.
• Every payment is never refundable.
• Customers always receive a full refund even after using AI work.

Customers may cancel the next renewal. After cancellation, renewal does not occur from the next payment.

Access for an already paid period generally remains until the end of the paid period. However, access may be restricted for refund, chargeback, unpaid state, suspected fraud, policy violation, or security risk.

Core -> Pro/Power upgrades are handled in a support-led manner during early launch. DEKREL does not publish an automatic proration formula; the upgrade is applied after payment confirmation or an approved account adjustment.

Until proration, receipt, tax, and refund flows are confirmed for domestic PG and Paddle/MoR, DEKREL does not publish an “automatic immediate upgrade formula.”

Pro/Power -> lower plan downgrades generally apply from the next renewal date.

A downgrade does not always mean a cash refund for the remaining period. Separate review applies only when legally required or when there is a DEKREL service defect.

Automatic top-up sale does not open before REV-PRI-003 / Q-003 is complete.

Additional usage is handled as a support-reviewed additional work request, not an “instant recharge.” DEKREL proceeds only after quote/approval from the customer.

DEKREL does not disclose exact token counts, exact provider cost, raw billing formulas, margin, or profit to customers.

Korean customers:

• Whether prices are VAT-inclusive is confirmed through tax review.
• Tax invoices, cash receipts, card receipts, and proof of expense follow domestic PG and Korean tax-review results.
• Before actual availability is confirmed, DEKREL does not say “tax invoice available” or “cash receipt immediately available.”

International customers:

• After Paddle/MoR approval, DEKREL follows Paddle wording for receipts, invoices, VAT/sales tax, refunds, chargebacks, and seller of record.
• Before Paddle/MoR approval, DEKREL does not say “Paddle payment available” or “Paddle receipt confirmed.”

In a chargeback, unauthorized payment, suspected fraud, or unpaid state, DEKREL suspends entitlement and blocks provider spend.

Until support/legal review is complete, DEKREL does not proceed with AI work, additional outputs, or paid provider calls.